Customer Story
How Spectris rebuilt incident investigations end to end
The precision measurement group replaced a legacy reporting tool with a full investigation workflow, live within two months.
Results
About Spectris
A London-headquartered provider of precision measurement and control solutions, serving automotive, pharmaceuticals, electronics and industrial manufacturing.
- Industry
- Precision measurement instruments
- HQ
- London, UK
- Employees
- 7,600+ globally
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The Challenge
Life before GAN Integrity
Spectris relied on a legacy system that offered only basic incident reporting. "We had a system that merely captured the initial report. There was no integrated comprehensive workflow to plan, conduct and follow up on investigations," recalls Kristy Shires, Group Compliance Director.
Tracking investigation progress, compiling meaningful metrics and collating consolidated data was extremely time consuming. Each business unit ran its own process in isolation, so consistency and oversight suffered.
The flexibility of the system allowed us to incorporate unique workflows across different business units. It wasn't a one-size-fits-all approach. It was built for us.
The Decision
Chosing GAN Integrity
Spectris evaluated several options before returning to GAN Integrity. "I had used GAN before, and their platform was designed to support a full investigation lifecycle, not just the initial report," Kristy explains.
End-to-end workflow automation, from intake to final closure of corrective actions, matched what Spectris needed. The platform could be tailored to each business unit while keeping central oversight, with the detailed steps, approvals and tracking a transparent process requires.
The Rollout
Implementation under pressure
Spectris had two months to replace its old system. "Everyone was willing to adapt, and the team's flexibility meant we could meet our deadlines without sacrificing quality," says Kristy. Critical functions like the intake form were live from day one.
Implementation under pressure
Spectris needed to replace its old system within two months. Despite the accelerated schedule, dedicated support from the GAN Integrity team meant critical functions like the intake form were live from day one - the deadline was met without sacrificing quality.
The Proof
Visibility the board can use
Dashboards now give a real-time view of investigation duration, severity levels and resolution timelines.
"During our recent board meeting, instead of manually pulling data and creating charts, I simply connected my computer and displayed the GAN Integrity dashboard. This allowed the board to see detailed metrics and insights in real time, significantly improving the quality of our discussions and decision-making," says Kristy.
One workflow, consistent reporting
Integrated workflows have replaced fragmented manual processes across the investigation lifecycle. Every step from initial report to mitigation plan is now traceable and auditable.
"Now we can easily identify trends, such as unusual spikes in incident reports in a specific region, and take proactive measures," explains Rachel Lewis, Compliance Program Manager at Spectris.
It's an engagement. We're working together on the same thing... I know I can trust that when I really need something GAN Integrity will show up for me.
The partnership
A trusted partnership and ongoing flexibility
The close working relationship has let Spectris keep configuring the platform, with future plans to connect the investigations, conflicts of interest and gifts and entertainment modules.
"Working with GAN Integrity has been a partnership from day one. They keep us informed about roadmap updates and are always ready to listen to our needs," says Rachel.
GAN Integrity's willingness to listen and work with us is extremely valuable. I know I can trust that when I really need something, they'll show up for me.
Looking ahead
Connecting the wider program
The close partnership has let Spectris keep configuring the platform, with future plans to build deeper interconnections between the investigations, conflicts of interest, and gifts and entertainment modules - an evolution that continues alongside the business.
Bring clarity to every investigation
Learn how GAN Integrity helps teams move from intake to resolution with one connected workflow.