Customer Story
Transforming incident investigations with GAN Integrity
Spectris replaced a report-only legacy system with an end-to-end investigation lifecycle - and gave its board real-time visibility into compliance.
Results
About Spectris
Spectris is a global supplier of high-tech instruments, test equipment, and software that supports precision-driven industries.
- Industry
- Industrial technology
- Use case
- Investigations
- Team focus
- Compliance oversight and reporting
Life before GAN Integrity
A system that only captured the report
Spectris relied on a legacy system that offered only basic incident reporting - it could capture an allegation, but nothing more. There was no integrated workflow to plan, conduct, and follow up on investigations.
With each business unit managing its own process in isolation, tracking investigation progress, compiling meaningful metrics, and consolidating data were all extremely time-consuming, and consistency and oversight suffered.
We had a system that merely captured the initial report - there was no integrated comprehensive workflow to plan, conduct, and follow up on investigations.
Choosing GAN Integrity
Built for the full investigation lifecycle
After evaluating several options, Spectris returned to GAN Integrity for its end-to-end workflow automation - from incident intake through to final closure once corrective actions are complete. Its flexibility was decisive: workflows could be tailored to the specific needs of different business units while preserving central oversight, with the detailed steps, approvals, and tracking needed for a transparent, accountable process.
Implementation under pressure
Spectris needed to replace its old system within two months. Despite the accelerated schedule, dedicated support from the GAN Integrity team meant critical functions like the intake form were live from day one - the deadline was met without sacrificing quality.
Enhanced visibility and metrics
Real-time insight, straight to the board
Unified dashboards now give a real-time view of key metrics - investigation duration, severity levels, and resolution timelines. In a recent board meeting, instead of manually pulling data and building charts, Kristy connected her computer and displayed the GAN Integrity dashboard live, sharpening the quality of the discussion and the decisions that followed.
Streamlined workflow, consistent reporting
Fragmented manual processes have been replaced with integrated workflows that standardize the investigation lifecycle. From initial report to mitigation plan, every step is traceable and auditable - making it easier to spot trends, like an unusual regional spike in incident reports, and act proactively.
Now we can easily identify trends, such as unusual spikes in incident reports in a specific region, and take proactive measures.
The outcome
A new standard for proactive compliance
- Significant time savings - automated workflows and reporting cut the manual effort of managing investigations.
- Deeper insights - integrated metrics and analytics help the compliance team pinpoint systemic issues and support data-driven decisions.
- Enhanced transparency - a unified dashboard and standardized processes make the compliance landscape clearer for the board and executive team.
- Improved collaboration - a flexible, partner-oriented approach leaves the compliance team feeling supported and empowered to drive change.
GAN Integrity's willingness to listen and work with us is extremely valuable. I know I can trust that when I really need something, they'll show up for me.
Looking ahead
Connecting the wider program
The close partnership has let Spectris keep configuring the platform, with future plans to build deeper interconnections between the investigations, conflicts of interest, and gifts and entertainment modules - an evolution that continues alongside the business.
Bring clarity to every investigation
See how GAN Integrity helps teams move from intake to resolution with one connected workflow.