Customer Success 2018-07-26T14:47:45+00:00

Real Experts. At your service.

We think about service a bit differently than most. To us, we’re your colleagues in another office. Same team, same goals. Expect to hear from us, see us, and feel us working for you.

Dedicated to your success, every step of the way.

You’ll get a dedicated 2-person account management team that provides personal support, guidance, and coaching to ensure your compliance program enjoys repeated success.

Compliance Consultant

Your compliance consultant is a compliance expert – typically a staff attorney that helps you clarify your compliance program goals, create strategies to achieve them, and get the most out of GAN’s platform.

Customer Success Manager

Your Customer Success Manager is a day-to-day resource responsible for everything from getting you up and running, training admins, onboarding users to helping you create policies and fielding inquiries from your employees.

The Compliance Success Cycle

1Plan

First, we do some digging. We’ll help you clarify your processes, policies, and trainings, recommend appropriate improvements, and develop a plan that makes sense for your particular circumstances.

2Setup

Next, it’s time to get you setup. We’ll do the heavy lifting related to uploading your policies, customizing eLearning courses, setting up campaigns, and more—we’ll take as much off your plate as possible.

3Data

We understand the value of data and we’ll work with you to get all your data into the system. This includes securing and formatting employee and organizational data and importing what’s important to you—in a clean and consistent format.

4Train

Offering virtual and live options for application training, our Customer Experience team trains our customers on setup and configuration, followed by training for administrative users.

5Rollout

We provide every customer valuable insight regarding their rollout, including communication strategies to help facilitate a seamless launch.

6Optimize

We believe in metrics, visibility, and rapid iteration. We will continually review what’s working and what’s not, and work with you to tweak your program into perfection.

Questions?

We're here to help. Call us and speak with a compliance specialist who will answer any questions you might have.

+1 (800) 576-4523

Request a Demo.

One of our Compliance Specialists will show you how GAN's software can help you banish spreadsheets and paper forever.