Customer Success
Our core mission is to empower organizations to do the right thing. Fulfilling that vision goes beyond choosing our platform, it extends to the implementation, deployment and maintenance of your program, for a better compliance experience, every day.
Everyone at GAN is Your Support Team
Our customers are our greatest asset, which is why everyone at GAN strives to give you the best compliance experience, every day of the year, from implementation to deployment and maintenance. All teams have only three things in mind.
Happy customers
We strive to give you a personalized experience, backed by a customer-centric and human-powered approach.
Best products
We design state of the art solutions to empower your business with industry-leading products.
Unmatched service
We offer round the clock support and guidance to continually maintain your program and tweak it into perfection.
We Put Experts at Your Service, Every Step of the Way
Our white-glove approach goes above and beyond weekly calls to ensure you receive the support you need to design, build, and deploy a state of the art compliance management program.
Scoping
Capturing your requirementsThe scoping phase is dedicated to understanding what success means to you, so that we can provide you with the best in class compliance solution and Customer Success experience.
Design
Configuring a solution that’s right for youWe put compliance experts at your service to help you identify the challenges you’re facing, the goals you want to achieve so that we can build the perfect solution for your business.
Deployment
Bringing your program to lifeDuring implementation, we’ll align and test and iterate on your program until you're happy with the final outcome. Once you’re all set, we give you the keys to your new compliance program and help you seamlessly rollout your processes to the whole organization.
Training
Empowering you to empower your teamWe ensure that you are equipped with all the tools you need for a seamless adoption of your new compliance platform, from an intuitive UI to custom training. We offer both virtual and live options to cater for the needs of your organization’s teams.
We’re always in your corner, ready to help.
Our dedicated support team is there to give you the answers you need when you need them, around the clock.
Our success depends on yours.
Once transitioned into maintenance, your account manager will be there for you to make sure that you are satisfied with our products and services at all times.
Offering More Than Just Support
Help Center
We have built a modern and intuitive Help Center packed with helpful articles, how-to guides, and more so you can quickly find the answers you need when you need them.
Resources
Leverage our resources library that includes an array of compliance best practice eBooks, thought leadership pieces, webinars, and much more. Or access our free collection of country risk profiles and compliance guides on GAN’s Risk & Compliance Portal.
