
A Blueprint for an Automated Compliance Program: Third Edition
Few compliance programs harness automation to its full potential. Learn how you can drive impact with every process by infusing technology where it matters most.
The dictionary definition of integrity is firm adherence to a code of moral values. People with a strong sense of personal integrity can be relied upon to do the right thing and stick to their stated values, even when no-one is watching. People and organizations who demonstrate a high level of integrity are the most trustworthy business partners.
Having integrity in business means operating your organization consistently in accordance with a strong set of moral values and while following applicable ethical guidelines.
Integrity can also be defined as “the state of being whole and undivided”. In a business context, this means operating with consistency in interactions at all levels and representing the organization in an honest and consistent way to all stakeholders.
Organizations may demonstrate their business integrity in many ways, including but not limited to the following:
We can point to many reasons why integrity in business is of the utmost importance:
When businesses act with integrity, they have the opportunity to build incredible trust and loyalty with the public, their customers, suppliers, industry partners, regulators, shareholders, and other stakeholders in the business. That trust translates into customer confidence and brand loyalty.
Employees report higher levels of job satisfaction when they work at organizations and for managers with high levels of integrity. As a result, they’re more likely to stay employed for longer before searching for work elsewhere. Organizations that engage in nepotism are more likely to drive away talented employees who realize that opportunities for advancement are unfairly distributed.
Organizations who accept the truth and take responsibility have the capacity to make things better. While a low-integrity business might mislead or deceive customers about a product defect, a high-integrity business would report the defect, take responsibility, and solve the problem – ultimately boosting consumer trust and loyalty.
High-integrity businesses ultimately understand that they don’t deserve to succeed unless they can genuinely improve the lives of their customers. As a result, they orient their activities towards maximizing value for both shareholders and customers, and delivering a strong product or service that meets customer expectations. This ultimately leads to faster improvement, better customer relations, and stronger business results than businesses that get by on deception.
Few compliance programs harness automation to its full potential. Learn how you can drive impact with every process by infusing technology where it matters most.